Refund & Cancellation Policy
Cancellation by the company
If a trip is cancelled by the company, all paid bookings on that trip are refunded in full to the original payment method. Refunds are initiated within 3 working days and are subject to the card issuer's processing times.
Cancellation by the passenger
To cancel a booking, contact our support line with your booking reference. Cancellations made more than 24 hours before departure receive a full refund minus payment-gateway charges. Cancellations within 24 hours of departure are refunded at 50%. No refund is available after the scheduled departure time or for no-shows.
Failed payments
If a payment fails after the amount is deducted from your account, the amount is automatically reversed by the payment gateway. If the reversal does not appear within 7 working days, contact support with your booking reference and payment receipt.
Contact
All refund requests are handled through the support phone number listed in the site footer.