Terms & Conditions
1. Bookings
Seats are confirmed only after full payment is received. A booking is identified by its booking reference and the mobile number provided at checkout. Seats held during checkout are released automatically if payment is not completed within 5 minutes.
2. Tickets & boarding
Your QR ticket is your travel document. Present it to the conductor when boarding at your selected boarding point. Arrive at least 15 minutes before the scheduled departure time. The company is not liable for missed departures due to late arrival.
3. Payments
Online payments are processed securely via OnePay IPG. The full fare is charged at booking time. Card details are handled by the payment gateway and never stored on our servers.
4. Changes by the company
Departure times may change due to road or weather conditions. If a trip is cancelled by the company, affected passengers are notified by SMS and refunded in full per the refund policy.
5. Conduct
Passengers must follow crew instructions and applicable transport regulations. The company may refuse carriage for unsafe or disruptive behaviour without refund.